This privacy policy describes how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
We collect information that you provide directly to us, such as when you create an account, make a purchase, book a session, or contact us for support. This may include your name, email address, mailing address, phone number, and payment information. For Blu Room Remote sessions specifically, we also collect your photo, date of birth, birthplace, and stated intention, which are used solely to generate your personalized frequency session. This information is kept in a physical, hard-copy file at our clinic and is not stored digitally or shared with any third party.
2. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Digital information, such as account and order details, is retained in accordance with our standard business and legal record-keeping requirements.
Physical records collected for Blu Room Remote sessions — including photo, date of birth, birthplace, and stated intention — are kept in a locked filing cabinet at our clinic and are accessible only to authorized staff. These records are retained for 1 year following a client’s last active session and are securely destroyed (e.g., shredded) once no longer needed.
3. How We Use Your Information
We use the information we collect to:
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- Process and fulfill your orders
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- Send you order confirmations and updates
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- Respond to your comments and questions
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- Improve our website and services
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- Send you marketing communications (with your consent)
- Generate your personalized frequency session (Blu Room Remote only)
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, as long as those parties agree to keep this information confidential.
5. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Your Rights
You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us. For physical records related to Blu Room Remote sessions, please contact us directly to request access, correction, or deletion, and we will accommodate your request in accordance with this policy.
7. Cookies
We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings, though this may affect the functionality of the site.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@intotheblu.ca or 905-639-9669, or visit us at 430 Pearl St, Unit #7, Burlington, ON L7R 4J8.