Overview
At Into The Blu, we offer wellness services (including Blu Room, Red Light Therapy sessions) and digital products (Solfeggio and Condition frequency tracks). Because of the nature of these offerings, our refund policy differs from a typical retail store — please read below for details specific to each product type.
Sessions & Packages
Cancellations or rescheduling requests must be made at least 3 hours before your scheduled appointment. Cancellations made with less than 3 hours’ notice, or missed appointments, are non-refundable.
Multi-session packages are non-refundable once the first session has been used.
Digital Products
Due to the nature of digital downloadable products, all sales are final once a file has been downloaded. We are unable to offer refunds or exchanges for tracks that have been accessed or downloaded.
If you experience a technical issue with your download (e.g., a corrupted file or failed delivery), please contact us at info@intotheblu.ca within 3 days of purchase and we will resolve the issue by providing a replacement file or, where appropriate, a refund.
If you have not yet downloaded your purchase and wish to cancel, please contact us within 24 hours of purchase for a full refund.
Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash.
Need Help?
Contact us at info@intotheblu.ca or 905-639-9669 for any questions related to refunds and cancellations.